“AI” is the future
Netfone’s powerful AI technology uses machine-learning to deliver insights into caller emotions, enabling your business to deliver higher levels of satisfaction at high velocity: evolving and improving at a faster pace than organizations using traditional tools.
Netfones “AI” engine analyses phone calls and assigns a score to the call.
The machine learning engine can detect keywords in a conversation
Visual Call State
Caller sentiment is expressed as one of three emoticons, Happy Neutral or Sad
Management alerts on conversations that fall outside the desired range of emotion.
Call recordings can be reviewed for quality control and training purposes.
Reviewers can tag specific calls for future actions eg: “training required”
“AI” is the future of Telecommunications
Customer Service Excellence
Contact us now for more information on how AI can help your organisation deliver higher levels of customer service excellence.