“AI” is the future
Netfone’s powerful AI technology uses machine-learning to deliver insights into caller emotions, enabling your business to deliver higher levels of satisfaction at high velocity: evolving and improving at a faster pace than organizations using traditional tools.
Our Features
“AI” Includes
Sentiment
Netfones “AI” engine analyses phone calls and assigns a score to the call.
Key Words
The machine learning engine can detect keywords in a conversation
Visual Call State
Caller sentiment is expressed as one of three emoticons, Happy Neutral or Sad
Management Reporting
Management alerts on conversations that fall outside the desired range of emotion.
Audio reviews
Call recordings can be reviewed for quality control and training purposes.
Call Tagging
Reviewers can tag specific calls for future actions eg: “training required”
Why Choose AI?
“AI” is an extremely important part of the new communications landscape. It allows immediate scoring of customer conversations, enabling improvements in customer service delivery. Keep ahead of the competition. Deliver excellent customer service with AI metrics.
AI is the future
Roadmap
Netfone AI will be extended to analyse the sentiment in email and SMS messages
Automation features
We continually add automation features to the roadmap to reduce effort and improve customer service.
Machine learning
We are building out new services for computer vision, language, recommendations, and forecasting
Admin Control
More Control
Measure and improve interactions with customers through Netfones AI and machine learning tools.
Measure and Improve on communications
React immediatialy to problems
Train staff using real call data
Learn how to communicate positivly
“AI” is the future of Telecommunications
Customer Service Excellence
Contact us now for more information on how AI can help your organisation deliver higher levels of customer service excellence.