Voice and Video
We make telecommunications easier for your business. With secure, resizable Voice and Video capabilities, you get complete control of your communications resources from Netfone’s proven Cloud.
Our Features
The Netfone Service Includes
Complete Service
Netfone offers a complete telecommunications service comprising the Netfone cloud digital phone exchange (CDX), handsets, regional phone lines, toll calls, and 24/7 support.
Cross-Platform
Netfone is a communications exchange that enables voice, video, and messaging on almost any device such as traditional phone handsets, tablets, mobile phones, PCs, and even into Microsoft Teams.
Data Interconnects
Netfone connects to a growing range of other cloud systems such as CRM, hotel booking systems, and laundry management (RMS, CMS, Infor, and more).
Caller Sentiment
Netfone’s AI capability analyses customer sentiment in a conversation that provides insights in identifying customer experience and level of satisfaction.
Call recordings
We store your voice recordings for quality control, auditing, and dispute management. Access call recordings from any device such as PC, tablet, or mobile.
Microsoft Teams Connector
Microsoft Teams integration allows your organisation to communicate using PCs, tablets, mobiles, and traditional handsets, connecting your existing phone numbers into your Teams users.
Why Choose Netfone?
Netfone is a complete communications ecosystem. Voice, video, wifi, broadband, building access, among others, in one integrated system from one proven reliable supplier across Australia and New Zealand.
We’re continually adding new innovative real-world features and cutting-edge tools such as AI (artificial intelligence) tools and Microsoft Teams integration, improving both customer and staff levels of satisfaction.
Simple deployment and management
Easy Configuration
Setup often takes only a day. Site installation is simple and occurs rapidly with minimal disruption to the business using new handsets or existing supported devices for answering and initiating calls.
Training and Support
Our team delivers full product training with either one-to-one or group training. Detailed training guides and videos are available 24/7 from the Netfone Help Centre.
User Portal
The Netfone portal allows easy management and reporting. Create simple or sophisticated call flows and investigate call history. Set opening hours and statutory holidays with a few clicks.
Better Stats. More Control.
Business Intelligence reporting identifies where improvements are required in call answering. Reporting helps planning for phone operator resources.
Caller hangup and missed call reporting
Reporting on calls that ring for too long
Daily reports automatically delivered
Staff resource planning tools
Satisfaction Guaranteed
24/7 Support Desk
Even the unexpected is covered through our 24/7 support, providing dedicated account managers and fast-efficient service.
30 Day Money Back Guarantee
If you find Netfone service lacking in the first 30 days,we will offer to cancel the service and give a full refund of all subscription costs.
Ready to go…………..?