Voice and Video

We make telecommunications easier for your business. With secure, resizable Voice and Video capabilities, you get complete control of your communications resources from Netfone’s proven Cloud.

 

Our Features

The Netfone Service Includes 

Complete Service

Netfone offers a complete telecommunications service comprising the Netfone cloud digital phone exchange (CDX), handsets, regional phone lines, toll calls, and 24/7 support.

Cross-Platform

Netfone is a communications exchange that enables voice, video, and messaging on almost any device such as traditional phone handsets, tablets, mobile phones, PCs, and even into Microsoft Teams.

Data Interconnects

Netfone connects to a growing range of other cloud systems such as CRM, hotel booking systems, and laundry management (RMS, CMS, Infor, and more).

Caller Sentiment

Netfone’s AI capability analyses customer sentiment in a conversation that provides insights in identifying customer experience and level of satisfaction.

Call recordings

We store your voice recordings for quality control, auditing, and dispute management. Access call recordings from any device such as PC, tablet, or mobile.

Microsoft Teams Connector

Microsoft Teams integration allows your organisation to communicate using PCs, tablets, mobiles, and traditional handsets, connecting your existing phone numbers into your Teams users.

Why Choose Netfone? 

Netfone is a complete communications ecosystem. Voice, video, wifi, broadband, building access, among others, in one integrated system from one proven reliable supplier across Australia and New Zealand.

We’re continually adding new innovative real-world features and cutting-edge tools such as AI (artificial intelligence) tools and Microsoft Teams integration, improving both customer and staff levels of satisfaction.

 

Simple deployment and management

Easy Configuration

Setup often takes only a day. Site installation is simple and occurs rapidly with minimal disruption to the business using new handsets or existing supported devices for answering and initiating calls.

Training and Support

Our team delivers full product training with either one-to-one or group training. Detailed training guides and videos are available 24/7 from the Netfone Help Centre.

User Portal

The Netfone portal allows easy management and reporting. Create simple or sophisticated call flows and investigate call history. Set opening hours and statutory holidays with a few clicks. 

Better Stats. More Control.

Business Intelligence reporting identifies where improvements are required in call answering. Reporting helps planning for phone operator resources.

Caller hangup and missed call reporting

Reporting on calls that ring for too long

Daily reports automatically delivered

Staff resource planning tools

Satisfaction Guaranteed

24/7 Support Desk

Even the unexpected is covered through our 24/7 support, providing dedicated account managers and fast-efficient service.

30 Day Money Back Guarantee

If you find Netfone service lacking in the first 30 days,we will offer to cancel the service and give a full refund of all subscription costs.

90 Days Free

Bring your Telecommunication services over to Netfone and receive up to 90 days free.